Government of India has mandated regulations wherein, if the PAN shared by the customer is established as Invalid, Inoperative, or categorized as Specified Person’s PAN, then TDS is to be deducted at a higher rate.

PAN of individual considered as inoperative if it is not linked with Aadhar. For further details, please refer Link Aadhaar FAQ | Income Tax Department.

PAN Number provided is incorrect.

If an individual’s PAN established as inoperative or invalid, then TDS @20% will be applicable for all due future payouts, where benefits under section 10 (10D) of the Income Tax Act is not available.

Aadhaar-PAN linkage is not necessary for an individual who is:

• Residing in the States of Assam, Jammu and Kashmir, and Meghalaya.
• A non-resident as per the Income-tax Act, 1961.
• Of the age of eighty years or more at any time during the previous year; or
• Not a citizen of India.

To link PAN with Aadhar, visit Income tax website and follow the steps provided in Link Aadhaar User Manual.

As per Section 206AB of the Income Tax Act, a person who has not filed income tax return (ITR) for the preceding FY within 139(1) due date and TDS and TCS during last financial year exceeds specified limit.

If an individual is considered as a ‘Specified Person’ then TDS shall be levied at TWICE the applicable TDS rate for policies where benefits under section 10 (10D) of the Income Tax Act is not available.

In order to prevent the deduction of tax at higher rate, the specified person must visit the online portal Home | Income Tax Department and file their tax returns within available timelines.

You can use any of the following channels to inform us:

• Click (https://www.tataaia.com/customer-service/claim-registration.html) to upload your documents and register your claim online 
• WhatsApp us: Type CLAIM and send to 7045669966
• Easy Claims: Call us and have your documents picked up from your doorstep. 
• Email us or Call us for assistance: customer.care@tataaia.com | Helpline no. - 1860-266-9966  \ NRI Number: +91-80-67603700
• Visit Tata AIA Life Insurance branch offices. Click link : https://www.tataaia.com/contact-us.html?contactUs-2 to know our list of branches
• Write directly to us at the below mentioned address:

Tata AIA Life Insurance Company Limited | Claims Department
B- wing, 9th Floor, I-Think Techno (Lodha) Campus,
Behind TCS, Pokhran Road No.2,
Thane(West) - 400 607.

Claim intimation can be done online while claim payout can be made through NEFT

Yes. It can be lodged from any branch of TATA AIA Life Insurance

Click here to locate your nearest TATA AIA Life Insurance Branch

The Nominee has the option to submit the claim online by uploading the signed / self attested copies or submit the documents via email. 

Click here to register a claim online.

Alternatively, the nominee can send the documents by courier to his / her representative in India. The representative may visit our branch and intimate us of the claim

Please click on link: https://www.tataaia.com/customer-service/easy-claims.html to know the list of documents needed for claim intimation

Yes, claim would be accepted as Original Policy Contract is not mandatory for submission of Claim. Declaration is to be provided by the claimant on a plain paper regarding the misplacement of the original policy document. 

It is our endeavour to settle your claim in an expedited manner. We also offer guarantees subject to the criteria being met

• Death Claim (Without Investigation)  - Regulatory TAT 30 days from the date of receipt of all required documents.  
• Death Claim (With Investigation) - Regulatory TAT 90 days provided to complete investigation there after 30 days to decide & process claim payout 

We have the following services that can provide claims payout faster 

• Xpress claim: 4 hours provided the eligibility criteria is fulfilled.
• Claims Service Guarantee: 8 working days provided no investigation is required. Interest would be paid if not settled within 8 days.

You may track your claim status by referring to track your claim page or take assistance from our Contact Centre or Branches.

Click here to track your claim.

The nominee in the policy should intimate about the claim.

The death benefit is paid to:

• The nominee, as declared by the Policy Owner / Life Assured
• The legal heirs, in case the Policy Owner/ Life Assured has not specified the nominee
• The Appointee named by the Policyholder/ Life Assured, when the nominee is a minor at the time of claim
• The Assignee, in case the policy is assigned by the Policyholder / Life Assured
• The Trustee wherever applicable

The distribution of the claim settlement amount will be as mentioned in the application form by the life insured. The legal heir can claim for the nominee who has passed away.

For multiple nominees, the documents required will be the same in case of 'death claim' along with KYC & Cancelled cheque of all the nominee(s). Please refer to the documentation section for more details

In the event of the death of the Life Assured and Nominee at the same time, the legal heirs can claim for the claim settlement amount by submitting the below documents.

If Sum Assured <4 Lakh then, 

• Indemnity bond of Rs. 200 bond sheet (Notarized) 
• Application to dispense with legal evidence of title 
• Joint Discharge Voucher & claim payment authorization to be provided on plain paper

If Sum Assured >4 Lakh then, Succession certificate issued by court would be required.

Claim will be decided on the basis of a legally valid succession certificate.

For cases where nominee is minor, an appointee is appointed by the Life Assured at the time of policy issuance. The appointee can apply for the claim. In absence of an appointee, the minor’s legal guardian can apply for the claim proceeds. 

In case of the death of the Nominee(s) during the tenure of the policy, the Life Assured should make a fresh nomination. If that has been missed, claim will be decided on the basis of a legally valid succession certificate

Claim amount can only be paid by direct transfer to Bank Account via NEFT (National Electronic Fund Transfer). 

Yes

Yes, both would be paid provided the provisions mentioned in policy contract are satisfied.

Claim amount is payable as per the provisions of the policy contract. You may refer the Policy Schedule (Policy Certificate) for the Death Benefit amount or refer the provisions on the contract for details

In most cases, claim settlement amount includes Basic Sum Assured + Rider Sum assured (if applicable) + Other policy additions (Accrued Bonus / Guaranteed additions, etc.)

Death benefit may differ product to product as specified in the policy contract. Only in case of Keyman insurance TDS is deducted, and all other death claim proceeds paid are tax free, and TDS is not deducted.

If the insured is diagnosed of any ailment post policy issuance, it will not be considered as a non-disclosure. However, it’s good to inform the insurance company incase of any such diagnosis.

• It is important that policy is in-force at the time of death for the claim amount to be payable as per policy provisions
• In the claims investigation, if it is established that there has been a deliberate non-disclosure of information that could be pertinent to risk assessment at the application stage, then it may lead to repudiation of the claim. 
• If the documents submitted at the application/claims stage are not genuine or are forged, it would lead to claim repudiation.

In case of claim dispute, the claimant may approach the customer care department. If the response is not satisfactory, the claimant may write to the Regional Ombudsman Office

The IRDAI clearly articulates that a claim must be decided within 30 days from the date of receipt of all claim documents/required clarifications.

Investigation Cases: In case the claim warrants an investigation, Insurance Company is expected to complete the investigation in no later than 90 days from the date of receipt of claim intimation, and the claim shall be decided within 30 days thereafter.

Insufficiency of proof of title: If a claim is ready for payment but cannot be paid due to any reasons of proper identification of the payee, then the Insurer may apply to pay the amount at the Court of competent jurisdiction, or, the amount will earn interest at the prevalent rate as applicable.

If the date of death is after the grace period of the said policy, the policy is considered to be lapsed as on the date of death.

If policy is lapsed as on the date of death, no claim will be payable. In case of ULIP products, fund value is payable as per policy terms on the receipt of proof of loss. In traditional products, no amount is payable.

Non-disclosure refers to the situation where a customer fails to reveal a relevant fact when applying for or renewing an insurance contract. These facts are important to the Company for assessing the risk. At the claims stage if it is detected / found that the statements made at the time of application / reinstatement of the policy were false, or Life Assured had acted against the interest of the Company, the Company has the right not to pay the claim amount.

You can do it either through Cashless Process or through non-Cashless method.

For normal processing of Health / Living Claim, once the patient suffers from any illness / undergoes a surgery / is hospitalized and is under treatment, claim can be made to the company with all the details of hospitalization. Once the patient is discharged all the medical papers including Discharge Summary, all diagnostic test reports and treatment papers need to be submitted to the company along with the list of requirements specified as per Claim type.

Currently Cashless Hospitalization is available under Tata AIA Life Insurance Invest Assure Health, Tata AIA Life Insurance Health First and Tata AIA Life Insurance Hospi CashBack, Invest Assure Health Plus and Invest Assure Health Supreme.

You can call up Raksha TPA on the toll free numbers given on the health card. 

Special Assistance number:18001801555

The duly filled & signed pre-authorization form along with photo ID proof & cashless card needs to be faxed from hospital to TPA. Cashless amount will be approved by TPA to the hospital basis the policy provisions.

Details of Raksha TPA:

Special Assistance number: 18001801555

E-mail : crcm@rakshatpa.com

Cashless facility will be provided as per policy terms & conditions. The difference between the approved Cashless claim amount & balance bill amount will need to be borne by the Customer.

Yes, you can change your premium payment frequency mode on all active policies as per your convenience. Premium payment frequency change will only take effect from policy anniversary date and can be changed 15 days prior to the policy anniversary date.

You have 4 premium payment frequency options – Yearly (once a year), Half Yearly ( twice a year ), Quarterly ( 4 times a year ) or Monthly ( 12 installments in a year )

The recommended premium payment frequency is annual premium payments. This will ensure that your policy is renewed every year hassle free. You also pay lesser premiums as well obtain continuous policy benefits.

You can change the name in your policy by sending an Email to us mentioning the changes along with the self-attested copies of the required documents. 

Click here to send a request via email. 

Alternatively, you can also log in to your Online Policy Account and make the required changes. 

Click here to login to your Online Policy A/C

Proof for correction in name can be Birth Certificate, Passport, Pan Card, etc. Poof for change in name can be a Marriage Certificate or a Notarized affidavit or the copy of the newspaper advertisement if applicable.

Free Look is similar to the return policy that we can avail when we buy goods and are not satisfied with them. Every insurance policy offers a "Freelook" period of 15 days from the date of delivery of the policy documents. The Freelook period is of 30 days for policies sourced through Electronic / Distance mode. Where customers have opted for Electronic Insurance Account at the time of purchase, the freelook period is from the date of credit to the EIA account.

If the insured wishes to use this facility and return the policy within the free look period, he/she is entitled to a return of premium with the following deductions wherever applicable-

• Any expenses incurred by the insurer on medical examination of the insured persons and the stamp duty charges, or
•  A deduction towards the proportionate risk premium for period on cover, or
• Where only a part of the insurance coverage has commenced, such proportionate premium commensurate with the insurance coverage during such period;
• In case of unit linked policy, in addition to the above deductions, the insurer shall also be entitled to repurchase the unit at the price of the units as on the date of the return of the policy.

For every policy the provision to change the policy term is different. We request you to kindly go through the Terms & Conditions for your particular policy in your Policy Document to get the required details. 

It is advisable to stay invested with your policy for the entire term. Longer the term of the policy, better it is for you in terms of coverage.

You can avail the facility of changing the ownership of the policy in case of current owner’s death or change in marital status. You can change the owner of your policy by raising a service request from our website and uploading the self-attested copies of the required documents. 

Click here to raise a Service Request.

Taking a loan against your policy is really easy. Generally according to the eligibility criteria, you would be eligible to take loan of up to 60 to 80% of the Surrender Value as on the date of loan application. 

To apply for a loan you have to raise a service request from our website and upload the self-attested copies of the required documents.

Click here to raise a Service Request.

Nomination is an authorization to someone to receive the policy money (sum assured) if/when the Life Insured dies. The Life Insured can nominate any person (usually a close relative) to receive the money from the insurance company if they pass away before the policy matures.

You can add/change the nomination at any time before the maturity of the policy. 

To do so, you can login to your Online Policy Account and make the necessary changes.

Click here to login to your Online Policy A/C

Alternatively, you can directly raise a service request from our website and upload the self-attested copies of the required documents. 

Click here to raise a Service Request.

A nominee is appointed by the policyholder, and can be anyone to whom the policyholder wants the financial benefits to accrue, in case of his/her death during policy tenure.

General practice is to appoint spouse, child or a parent as the nominee.

Under nomination, the nominee gets only the right to receive the policy money in the event of the death of the policyholder.

If the nominee dies after the death of the policyholder but before receiving the policy money, then nomination becomes ineffective and only the legal heirs of the policy owner can claim the money.

Assignment of an insurance policy is the transfer or assignment of all rights and liabilities to the insurance policy in favour of the assignee, and cannot be revoked. However, the policy can be re-assigned in favour of the insured at the written request of the assignee.

There are two types of assignments for an insurance policy.

Absolute Assignment – Under this process, the complete transfer of rights from the Assignor to the Assignee will happen. There are no conditions applicable.

Conditional Assignment – Under this type of assignment, the transfer of rights will happen from the Assignor to the Assignee subject to certain conditions. If the conditions are fulfilled, only then will the Policy will get transferred from the Assignor to the Assignee.

You can assign your policy to take a loan against it, as a security, or to gift it to someone.

You can easily do this by directly raising a service request from our website and uploading the self-attested copies of the required documents.

Click here to raise a Service Request.

Alternatively, you can also send an email to us mentioning all the required changes. 

Click here to raise the request via email.

Downloading Policy Document is now easier than ever. You can do so directly from our website. Click here, enter your policy number, authenticate, and download it right away.

If you need the hard copy of the Policy document, you can raise a service request on our website for a duplicate policy document, and pay the printing fees of Rs. 250 + GST.

Click here to raise a Service Request.

The payment to the policyholder at the end of the stipulated term of the policy is called maturity amount.

If the due premiums are not paid while the policy is still within the lock-in period, then the policy would lapse and all benefits of the policy would cease.

The policy holder has a grace period for premium payment, which is 15 days from the due date for monthly premium payment frequency and 30 days from the due date for half-yearly and yearly premium payment frequency.

It is advisable to make the premium payment on time to continue having all the benefits that your policy provides you.

Click here to pay your premium.

An insurance grace period is a defined amount of time after the premium is due during which a policyholder can make a premium payment without coverage lapsing.

It is 15 days from the due date for monthly premium payment frequency, and 30 days from the due date for half-yearly and yearly premium payment frequencies.

If the due premiums are not paid while the policy is still within the lock-in period, then the policy would lapse and all benefits of the policy would cease.

The policy holder has a grace period for premium payment, which is 15 days from the due date for monthly premium payment frequency, and 30 days from the due date for half-yearly and yearly premium payment frequencies.

If the due premiums are not paid even after completion of 45 days of the grace period, then the policy acquires a "discontinued" status, at which time the policy benefits cease. 

Once all outstanding premiums are paid and a Health Certificate (if required) is submitted within a period of 2/5 years from the last unpaid premium due date(as per policy contract), a policy gets revived, and the life cover restarts from the date of revival.

Policy holders can apply for the revival of the policy within two years from the date of policy discontinuance, by paying the due premium, reinstatement charges and submitting the Personal Health Declaration form (if applicable). The revival of policy is subject to underwriting.

Policy holder can reinstate his/her policy within the timeframe specified in the policy contract, which differs from product to product.

An automatic premium loan(APL) is an insurance policy provision that allows the insurer to deduct the amount of an outstanding premium from the Surrender Cash Value of the policy as on the date when the premium is due.

As per the product feature, a policy may use the APL facility and be in active state even after the non payment of premium in the grace period. The policy will be active until lapsation. However, interest will be charged on a daily basis on the premium amount, and the customer will have to pay the total amout of premium plus the daily interest charged as on the date of payment to get the policy out of APL state.

For immediate annuity option, pension income will start immediately as per the payment mode chosen. For deferred annuity, pension income will start post deferment period.

You have to submit the existence certificate attested by the authorities mentioned on the existence certificate, along with ID and address proof after every 3 years, if return of purchase price option is chosen, and every year if Immediate Life annuity is chosen.

Below are the different pension options available under Smart Annuity plan to meet your future needs.

Immediate Life Annuity - The annuity shall be payable in arrears as per payment mode chosen by you, for as long as the Annuitant is alive.                             

On death of the Annuitant, the annuity payments will

Immediate Life Annuity with Return of Purchase Price - The annuity shall be payable as per the payment mode chosen by you, as long as annuitant is alive. On death of annuitant, purchase price is payable.  

as lump sum to nominee and no further payout will be payable.

Deferred Life Annuity with Return of Purchase Price - Deferment Period between 1 to 10 years as chosen by you at inception. The annuity shall be payable post deferment period as per payment mode chosen by you as long as annuitant is alive. On death of annuitant, purchase price is payable as lump sum to nominee and no further payout will be payable

You have to submit the existence certificate attested by the authorities mentioned on the existence certificate, along with ID and address proof after every 3 years, if return of purchase price option is chosen, and every year if Immediate Life annuity is chosen.

An Existence Verification check is applicable for customers who are receiving pension income from any of their pension policies with us. Once you start receiving pension income, we do a verification check every year*. This is known as the Existence Verification check. This check can be done online with a few clicks, as well as through any of our offline mediums mentioned. We will send you a detailed communication on the process closer to the time when you are required to complete it. This process is important to ensure that there is no interruption in the pension income that you receive.

Every year- If you have opted for pension option without return of purchase price.

Once in three years- If you have opted for pension option with return of purchase price.

You can now easily do existence verification by either calling our Customer Care, or by writing a mail to request an existence verification check via video call as well. You will just need a smartphone and a valid address proof for this.

Renewal premiums are the subsequent premiums that are paid by the policyholder to the insurer in order to keep the policy in operation and avail the benefits of the policy accordingly.

There are various convenient options to make the premium payments 

• Various Online Payment Options (Net banking /Credit Cards/Debit Cards/Paytm/Wallets etc.)
• Mobile apps - PAYTM, HDFC PAYZAP, JIO MONEY & Amazon Pay 
• Payment through Bank site using 'Bill Pay'
• Payment to our Banking Partner - State Bank of India/ Axis Bank /IndusInd Bank at their branches
• Payment at the Retail Outlets (Suvidhaa, Andhra Pradesh Online, Common Service Centres) 
• E-Mandate / NACH / Online Standing Instruction through Credit Card - Visa Master and American Express card are accepted for premium payments 
• Branches - At all Tata AIA Life Insurance Company Ltd. branches locations
• IVR- You can call our Customer Care number and make payment through our IVR 

You can get more information about the Premium Payment options by watching the video. Click here

Enrolling for Standing Instruction facility is a simple process. In this process, premium will be transferred from your credit card/bank account on due date.

To enroll- Visit www.tataaia.com; go to ‘Customer Service’ menu and select ' Set Standing Instruction'

• Choose the option - Credit Card or Bank Account
• Provide required details & proceed 
• Login to Net banking or Debit card details & approve

Kindly ensure you register 7 days before the due date to ensure your standing instruction is ready for execution on the due date.

If you have opted for the Standing Instruction facility, the instruction is sent to your Bank 7 days in advance and the premium will be debited on due date.

Yes. Premium can be paid through various premium payment option during the pendency of the mandate. Click here to pay right away

Banks charge a one time fees for the mandate / standing instruction registration. The fee varies from bank to bank. Post registration, no extra amount is charged for execution of the Standing Instruction premium payment

After the premium is paid, you receive an instant 'premium acknowledgement statement' on the registered email id. This can also be used as an investment proof / tax filing purposes.

The premium is applied to your policy on the due date as per Insurance law. Once that is done, you will get the 'Premium Receipt' on your registered Email ID. You can also get it from 'download statements' or login to your 'Online Policy A/C' and download the Premium receipt.

Click here to login to your Online Policy A/C. 

Alternatively, you can also download it from our WhatsApp services. 

Click here to opt in for our WhatsApp services.

Premium status gets updated real-time normally. We request you to wait for 24-48 hours and recheck the status.

Any extra premium paid will be refunded to your bank account registered with us, by default. In case if the next renewal premium due is in the same financial year, it may be adjusted towards next premium. However you can always raise a Service Request in case you wish to receive the amount back.. Click here to raise a service request directly from our website.

Yes. It can be paid in foreign currency if your residential status is NRI/PIO/OCI, and country of residence is other than India

As per GST Act, if the consumer shows the evidence of paying premium via NRE account, his/her residence status is NRI/PIO/OCI, and country of residence is other than India, then such customers will be eligible for GST waiver.

To avail the same, customers will need to make premium payment by cheque (NRE Account), or transfer using SWIFT facility in foreign currency. Additionally, we request  

• Foreign Address proof
• Bank statement reflecting the premium payment to Tata AIA Life Insurance 
• Copy of Passport

To avail the GST waiver facility, you can send an email to us mentioning all the details. Click here to raise a request via email.

The Tax Certificate is a document that displays the total premium that you have paid for all your policies in a specific financial year. You can use this document as an investment proof for tax filing.

Yes. You will get a reminder via SMS on your mobile number and email ID registered in policy records.

Yes. We allow one year premium in advance, subject to premium due in current financial year.

Late payment fees will be levied if that is the case, along with the interest prevailing from time to time, which will be calculated from the due date till actual payment date.

Premium received for ULIP on Saturday/Sunday/after 3 PM, Unit allocation will be done basis the NAV Pricing declared on next working day.

In case the Standing Instruction is active, it is advisable to pay premium 7 days in advance to avoid double payment.